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Outage in Workato

Projects converting to Workflow App projects on update

Resolved Minor
April 20, 2026 - Started 4 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Workato experienced an issue where updating projects (such as renaming) inadvertently converted them into Workflow App projects, with affected customers seeing "Workflow App project was created" entries in their Activity Logs. The incident affected the website component for 8.7 hours, though no data loss or disruption to existing recipes or jobs occurred. A fix was deployed to prevent further conversions, and Workato resolved the incident while continuing to revert affected projects to their original state over the following working days.

We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred
Components affected
Workato Website

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/20/2026 06:27PM

After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com.

MONITORING 4 days ago - at 04/20/2026 09:50AM

We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred

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