Outage in Workato
Issue with Genie Conversation History and AIRO Chats
Resolved MinorIncident Report
Summary AI Generated
Workato experienced a 5.5-hour incident affecting Genie conversation history and AIRO chats in the UI, where users could not view full conversation histories and were unable to send new messages in AIRO chats when responses contained code blocks. Core Genie functionality remained operational throughout, as Genies continued responding to new messages. The underlying cause was identified and a fix was deployed, fully resolving the issue.
We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/27/2026 08:49PM
This issue has been resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
IDENTIFIED
3 days ago - at 10/27/2026 05:46PM
We are preparing a fix and will share additional information as soon as it is available.
IDENTIFIED
3 days ago - at 10/27/2026 04:06PM
We have identified an issue impacting Genie and AIRO chats in the Workato UI. Customers may not see the full history of Genie conversations or may be unable to send new messages in AIRO chats when a response includes a code block. Genies continue to respond to new messages. We have identified the underlying cause of the issue and are actively working on remediation.
IDENTIFIED
3 days ago - at 10/27/2026 03:24PM
We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
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