Outage in Workato
API Platform Performance Degradation
Resolved MinorIncident Report
Summary AI Generated
Workato's API Platform experienced a 2.5-hour performance degradation affecting the API gateway, during which customers encountered intermittent 502 errors when calling API Platform endpoints. The root cause was identified and remediation steps were implemented, resulting in gradual platform recovery. The incident was fully resolved, with customers advised to retry any failed requests.
We are investigating an issue impacting the API Platform. Customers may encounter intermittent 502 errors when calling API Platform endpoints. We will share additional information as soon as it is available.
Components affected
Workato API gatewayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 11/05/2026 02:54PM
After further monitoring, this issue is now considered resolved. Customers that experienced intermittent 502 errors when calling API Platform endpoints may retry any failed requests as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
MONITORING
about 20 hours ago - at 11/05/2026 02:22PM
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
IDENTIFIED
about 21 hours ago - at 11/05/2026 01:29PM
We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.
INVESTIGATING
about 21 hours ago - at 11/05/2026 01:26PM
We are currently investigating this issue.
IDENTIFIED
about 21 hours ago - at 11/05/2026 01:24PM
We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.
INVESTIGATING
about 22 hours ago - at 11/05/2026 12:26PM
We are investigating an issue impacting the API Platform. Customers may encounter intermittent 502 errors when calling API Platform endpoints. We will share additional information as soon as it is available.
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