Outage in Workiva

Customer Support Line Down

Resolved Major

September 15, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing technical difficulties with our phone system. To contact us via phone, reach out to our alternative number, 1-877-201-6022. Please rest assured that our team is working diligently to resolve this issue as quickly as possible. We are here to support you through alternative channels as well: Support Portal: For any inquiries, assistance, or support requests, please visit our Support Portal at https://support.workiva.com. Our dedicated support team is ready to assist you 24/7 through this platform. Live Chat: You can also reach out to us via our Live Chat feature, assessable on the left side panel once logged into Wdesk. We will provide an update as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/15/2023 03:53PM

Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

INVESTIGATING over 2 years ago - at 09/15/2023 03:09PM

We are currently experiencing technical difficulties with our phone system. To contact us via phone, reach out to our alternative number, 1-877-201-6022. Please rest assured that our team is working diligently to resolve this issue as quickly as possible.

We are here to support you through alternative channels as well:

Support Portal: For any inquiries, assistance, or support requests, please visit our Support Portal at https://support.workiva.com. Our dedicated support team is ready to assist you 24/7 through this platform.

Live Chat: You can also reach out to us via our Live Chat feature, assessable on the left side panel once logged into Wdesk.

We will provide an update as soon as possible.

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