Outage in Workiva
Chains Service Degraded
Resolved MajorIncident Report
Summary AI Generated
Workiva's chains service experienced a major degradation lasting 23.6 hours, causing chain command failures for users on app.wdesk.com. The engineering team identified the root cause and deployed a fix that resolved most issues, then continued working on remaining edge cases. The incident was fully resolved after implementing a complete fix and confirming through monitoring and customer reports that all chain commands were functioning normally.
We are currently investigating an issue with our chains experience which is currently degraded, users may be experiencing chain command failures. We will provide an update as soon as possible.
This issue is impacting users on app.wdesk.com
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 05/27/2026 08:53AM
Our monitoring and customer reports indicates that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support, 1-800-706-6526, or one of our international toll-free numbers.
MONITORING
22 days ago - at 05/27/2026 02:41AM
A fix has been implemented and we are monitoring the status before closing out this issue.
IDENTIFIED
22 days ago - at 05/26/2026 08:52PM
We've identified the root cause and deployed a fix that has resolved most of the issues. Engineers are continuing to work on the remaining edge case. We'll provide another update as additional progress is made.
INVESTIGATING
22 days ago - at 05/26/2026 03:34PM
Our team continues to work towards a resolution for a subset of chain commands that are still failing . We will provide another update once more information becomes available.
MONITORING
22 days ago - at 05/26/2026 12:29PM
Mitigating steps have been taken to elevate the issues experienced with the Chains Service on app.wdesk.com. Our Monitoring confirm users should no longer be experiencing issues with Chain Commands failing. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
INVESTIGATING
22 days ago - at 05/26/2026 12:01PM
Our team continues to work towards a resolution for the issue with chain commands failing. We will provide another update once more information becomes available.
INVESTIGATING
22 days ago - at 05/26/2026 10:07AM
Our team continues to work towards a resolution for the issue with chain commands failing. We will provide another update once more information becomes available.
INVESTIGATING
22 days ago - at 05/26/2026 09:19AM
We are currently investigating an issue with our chains experience which is currently degraded, users may be experiencing chain command failures. We will provide an update as soon as possible.
This issue is impacting users on app.wdesk.com
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