Outage in Workiva
Chains Customer Experience degraded
Resolved MajorIncident Report
Summary AI Generated
Workiva experienced a major incident where users encountered issues with chain executions that utilize GroundRunners on the app.wdesk platform. The problem affected the Chains customer experience functionality for 6.3 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.
We are currently investigating reports that some users are experiencing issues with chain executions that utilize GroundRunners. We will provide an update as soon as possible.
*This issue is impacting users on app.wdesk.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 05/28/2026 12:33AM
This incident has been resolved.
MONITORING
about 7 hours ago - at 05/27/2026 09:18PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 7 hours ago - at 05/27/2026 08:27PM
We have identified the issue and are working to mitigate the problem and our teams continue to work towards resolution. We will provide another update as soon as possible.
INVESTIGATING
about 10 hours ago - at 05/27/2026 06:20PM
We are currently investigating reports that some users are experiencing issues with chain executions that utilize GroundRunners. We will provide an update as soon as possible.
*This issue is impacting users on app.wdesk.
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