Outage in WorkOS
SSO Profile API Timeouts
Resolved MajorIncident Report
Summary AI Generated
WorkOS experienced a major incident lasting approximately 2.3 hours in which the `/sso/profile` endpoint was returning timeouts, disrupting SSO profile API functionality. The root cause was identified and a fix was deployed within roughly 40 minutes of the incident starting. The issue was confirmed resolved after a monitoring period, restoring normal service.
We are investigating timeouts on the /sso/profile endpoint. We apologize for the inconvenience and will share an update once we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/29/2026 07:52PM
This incident has been resolved.
MONITORING
2 days ago - at 10/29/2026 06:13PM
We’ve resolved the issue causing timeouts on the SSO profile API and are monitoring.
IDENTIFIED
2 days ago - at 10/29/2026 05:54PM
We've identified the issue causing the SSO profile API timeouts and are working on a fix.
INVESTIGATING
2 days ago - at 10/29/2026 05:34PM
We are investigating timeouts on the /sso/profile endpoint. We apologize for the inconvenience and will share an update once we have more information.
Latest WorkOS outages
Elevated errors across SSO and AuthKit - 9 days ago
Elevated AuthKit Error Rates - 12 days ago
Elevated errors for Audit Logs - about 1 month ago
Elevated API Errors - about 1 month ago
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