Outage in Worldline
3-D Secure Authentication partially unavailable
Resolved MinorIncident Report
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET.
This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Components affected
Worldline AIRPLUS Worldline AIB Worldline Direct Server to server API Worldline SMB Merchant Portal Worldline AliPay Worldline ANZ Bank Worldline Direct Client API Worldline Back Office Ogone Worldline American Express Worldline Arkea Worldline Direct Hosted Payment Pages Worldline MyPerformance Worldline Aurora Worldline Apple Pay Worldline Direct Hosted Tokenization Pages Worldline Batch transaction processing Worldline Bancontact Worldline Banque Postale Worldline Financial clearing and settlement service (Collect) Worldline Bambora Worldline e-Terminal Worldline Belfius Direct Net Worldline Banco Sabadell Worldline Ecommerce Payment Pages Worldline Carte bancaire Worldline Support Site (https://epayments-support.ingenico.com/) Worldline DirectLink API's Worldline Banque Populaire, Caisse d'Epargne, BRED Worldline CBC / KBC Online Worldline e-Portal Worldline FlexCheckout Worldline Barclays Worldline Cetelem Worldline BBVA Worldline Diners Club Worldline DISCOVER Worldline BNG Bank Worldline BNL Positivity Worldline EPS Worldline BNP Paribas Worldline Facilipay Worldline BS Payone Worldline Gift Cards Worldline Caisse d’Epargne Worldline Giropay Worldline iDEAL Worldline Caixa Catalunya Worldline ING Home'Pay Worldline Card Complete Worldline JCB Worldline Carrefour Banque Worldline Cielo Worldline Klarna Worldline Maestro Worldline CMI Worldline Crédit du Nord Worldline M&S Budget Card Worldline Chase Paymentech Worldline M&S Charge Card Worldline Crédit Agricole Worldline M&S Credit Card Worldline Crédit Mutuel, CIC, BECM Worldline M&S Debit Card Worldline Mastercard Worldline COFIDIS Worldline Cofinoga Worldline Multibanco Worldline Concardis Worldline PassES Worldline PayPal Worldline Elavon Worldline Paysafecard Worldline Europabank Worldline European Merchant Services (EMS) Worldline PostFinance E-finance Worldline Evo Payments Worldline PostFinance Card Worldline First Data (Merchant Solutions) Worldline SEPA Direct Debit Worldline Sofinco Worldline Global Payments Worldline HSBC Worldline Ikano Worldline Spirit Of Cadeau Worldline TWINT Worldline Intersolve Worldline VISA Worldline ING Worldline JCB Worldline La Caixa Worldline La Poste Worldline LCL Worldline Limonetik Worldline Lloyd Worldline M&S Bank Worldline Nexi Worldline Paysquare BV Worldline PostFinance Worldline Redsys Worldline Santander Worldline SBSA Worldline SIX Payment Services Worldline Société Générale Worldline Teller (Nets) Worldline Trésor Public - Banque de France Worldline Unicre Worldline UOB Worldline Westpac Worldline Wirecard AG Worldline Worldline WorldPayNeed to monitor Worldline outages?
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 01/23/2026 01:22PM
Please be informed that a perturbation impacting 3-D Secure authentication occurred on 23/01/2026 between 10:45 and 12:06 CET.
As a result, during this time frame, some of your customers may have received an error message and their transaction treated by may have ended in a status 403 (Authentication failed).
Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.
IDENTIFIED
22 days ago - at 01/23/2026 11:20AM
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET.
This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Latest Worldline outages
Worldline Slow Response Time - about 7 hours ago
ONGOING: Double refunds on the same transaction - 9 days ago
ONGOING: Worldline Slow Response Time - 17 days ago
Delayed settlements for PostFinance transactions - 19 days ago
Delayed settlements for Collect transactions - 24 days ago
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