Outage in Xero
South Africa - Some customers may be experiencing issues when accessing parts of Xero
Resolved MinorIncident Report
We are aware that some customers may be experiencing error messages when accessing part of Xero for those based in South Africa.
We are continuing to investigate this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/10/2025 09:27PM
We can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused.
This was caused by third-party supplier issues. As a cloud software service, we work with a range of third-party suppliers to help deliver the best experience we can for our customers and partners.
INVESTIGATING
about 2 months ago - at 12/10/2025 12:27PM
We are aware that some customers may be experiencing error messages when accessing part of Xero for those based in South Africa.
We are continuing to investigate this issue.
Latest Xero outages
Global: XPM - Some customers are unable to access XPM - about 2 months ago
United Kingdom: HMRC - Issues connecting to HMRC - about 2 months ago
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