Outage in Xero

AU: Auto Super - Some customers are not receiving auto super approval codes via SMS

Resolved Minor

June 25, 2026 - Started 24 days ago - Lasted about 16 hours
Official incident page

Incident Report

Summary AI Generated

Xero's Auto Super feature in Australia was impacted for approximately 16 hours when customers were unable to receive approval codes via SMS, blocking superannuation payment authorisation. The issue originated with third-party SMS provider Sinch experiencing platform problems. Sinch implemented a fix, confirmed recovery, and the incident was fully resolved.

We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 06/25/2026 11:33PM

Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.

MONITORING 23 days ago - at 06/25/2026 08:24PM

Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.

IDENTIFIED 24 days ago - at 06/25/2026 07:27AM

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