Outage in Xero
AU: Batch Payments - some customers may be unable to process batch payments in Xero.
Resolved MinorIncident Report
Summary AI Generated
A faulty product release caused batch payments to become unavailable for some Australian Xero customers, who received errors when attempting to process them. The incident lasted approximately 21 minutes before being resolved via a rollback of the problematic release.
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error.
We have identified what is causing this issue and are releasing a fix.
This is our top priority and we will update you as soon as we can.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/24/2026 02:02AM
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused.
A product release caused batch payments to become unavailable and a rollback has returned sevice.
We learn from every incident and put measures in place to prevent issues from happening again.
MONITORING
2 days ago - at 08/24/2026 01:53AM
Our team has implemented a fix and we are currently monitoring the results.
IDENTIFIED
2 days ago - at 08/24/2026 01:44AM
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error.
We have identified what is causing this issue and are releasing a fix.
This is our top priority and we will update you as soon as we can.
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