Outage in xMatters

Issue Discovered - Service disruption in North American Region - Multiple Services

Resolved Minor
August 03, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/04/2023 12:12AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/03/2023 11:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/03/2023 11:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 08/03/2023 11:17PM

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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