Outage in xMatters
Issue Discovered - Service disruption in European Region - Multiple Services
Resolved Minor
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Outage Details
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Europe region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
Components affected
xMatters Voice Notifications xMatters Integration Platform xMatters Web Interface xMatters SMS Notifications xMatters Conferencing xMatters API xMatters Email Notifications xMatters Mobile AppLatest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 05/13/2025 08:46PM
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.
MONITORING
about 6 hours ago - at 05/13/2025 06:03PM
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
IDENTIFIED
about 6 hours ago - at 05/13/2025 05:54PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 6 hours ago - at 05/13/2025 05:53PM
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
INVESTIGATING
about 6 hours ago - at 05/13/2025 05:45PM
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Europe region. We are currently investigating the issue and will update as information becomes available.
Please see incident details for specific services impacted.
If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
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