Outage in xMatters

Issue Discovered - Service disruption in Asia Pacific Region - Multiple Services

Resolved Minor

May 13, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

Components affected

xMatters SMS Notifications xMatters Voice Notifications xMatters Conferencing xMatters Mobile App xMatters Email Notifications xMatters Integration Platform xMatters Web Interface xMatters API

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 05/13/2024 06:35PM

The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.

MONITORING about 1 month ago - at 05/13/2024 06:24PM

The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.

IDENTIFIED about 1 month ago - at 05/13/2024 05:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/13/2024 05:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/13/2024 05:06PM

The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

INVESTIGATING about 1 month ago - at 05/13/2024 05:05PM

xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Asia Pacific region. We are currently investigating the issue and will update as information becomes available.

Please see incident details for specific services impacted.

If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

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