Outage in Xray

Atlassian Outage - Users receiving 'something went wrong' or 'Hash MHHY91' Error messages when using Apps

Resolved Major
September 04, 2025 - Started 17 days ago - Lasted 4 days
Official incident page

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Outage Details

We're experiencing an outage on Xray Cloud, tied to our service provider, Atlassian, which is affecting all third-party apps (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution with Atlassian. Thank you for being so patient!
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/08/2025 09:05AM

The issue is now fully resolved.
Thank you for your patience.

MONITORING 17 days ago - at 09/04/2025 04:30PM

Atlassian team has implemented a mitigation and have updated that services are currently operating as expected. We'll continue to monitor the situation for any changes.

MONITORING 17 days ago - at 09/04/2025 08:06AM

We're experiencing an outage on Xray Cloud, tied to our service provider, Atlassian, which is affecting all third-party apps (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution with Atlassian.
Thank you for being so patient!

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