Outage in Xray

Xray Cloud Services impacted

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible. At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.
Components affected
Xray App Xray API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 09:17AM

Earlier yesterday, a widespread outage affecting our public cloud provider caused service disruptions across multiple regions and impacted our platform’s availability.

Around 7:00 PM UTC, our public cloud provider had fully resolved the underlying issue, and our systems have been restored to normal operation. We have verified the stability of all services and are continuing to monitor closely to ensure sustained performance.

We sincerely thank you for your patience and understanding during this global incident.

IDENTIFIED 3 months ago - at 10/20/2025 09:50AM

We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible.
At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.

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