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Outage in xsolla

Store issue

Resolved Major
October 05, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're investigating this issue and will post an update shortly.
Components affected
xsolla Store

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/05/2023 11:39AM

We can confirm that the issue is now resolved.

It affected about 6% of users from 1:06 a.m. to 3:16 a.m. PDT on October 5th. These users received their purchase with a delay.

We apologize for the impact and thank you for your patience.

MONITORING over 2 years ago - at 10/05/2023 10:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/05/2023 09:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 10/05/2023 09:19AM

We're investigating this issue and will post an update shortly.

Latest xsolla outages

Network issues - 2 months ago
Payment Processing Issue - 4 months ago
Xsolla Store API Issue - 5 months ago
Xsolla Services Issue - 7 months ago

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