OCC Cloud - Call failure

The issue has been resolved and all services are now operational.

Our supplier has implemented additional improvements on their SBC's and continued to monitor the platform without any errors.

If you experience any new issue, please reach out to our Support by raising a ticket via our selfservice portal.

The issue on the OCC Cloud platform has been resolved.
Incoming and outgoing calls are now working as expected.

Thank you for your patience and understanding while this was being investigated.

At this moment, there is no new update yet regarding the ongoing issue on the OCC Cloud platform.
The vendor is still investigating the problem together with their supplier.

If you are affected, please create a ticket via the HALO Self-Service Portal so we can log and track the impact accordingly.
Notify us if we can redirect your main number to an alternative phone number in order to keep you reachable.

We will share a further update as soon as new information becomes available.

Dear all,

We are currently experiencing an issue on the OCC Cloud platform.
There was maintenance performed last night by our vendor on their SBC's, but it has taken longer than expected. As a result, calls are currently not coming through.
The issue is still under investigation together with their vendor.

We will provide an update as soon as more information becomes available