Outage in XTIUM
Delay in menu audio being played OCC Cloud IVR
Resolved MajorIncident Report
We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.
Components affected
XTIUM OCC CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/26/2026 02:20PM
Following extensive monitoring, we have observed no further irregularities and consider the issue resolved. Should you experience any additional issues, please contact Client Support.
MONITORING
24 days ago - at 05/26/2026 10:09AM
The issue seems to be resolved. We kindly ask you to disable the emergency routing and check whether the issue has indeed been resolved. If the issue persists, please contact our Support team.
INVESTIGATING
24 days ago - at 05/26/2026 09:08AM
We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.
INVESTIGATING
24 days ago - at 05/26/2026 08:07AM
We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.
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