Outage in XTIUM

Login Touchpoint fails - OCC Cloud

Resolved Major

July 16, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login. We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.

Components affected

XTIUM OCC Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 07/16/2026 12:33PM

The login issue has been resolved.

Thank you for your patience while we worked to restore full functionality.

MONITORING 2 days ago - at 07/16/2026 08:28AM

We have received confirmation from our vendor that the issue is expected to be resolved. Initial tests are positive. Agents who are not yet logged in are advised to try again.

INVESTIGATING 2 days ago - at 07/16/2026 08:19AM

We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login.

We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.

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