Outage in XTIUM
login issue OCC Cloud
Resolved MajorIncident Report
We are currently investigating an issue affecting the ability to log in to the OCC Cloud environment, including Touchpoint.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 02/26/2026 05:24PM
This incident has been resolved.
MONITORING
11 days ago - at 02/26/2026 02:30PM
The issue with logging in and real-time data not being shown no longer appears to occur. Our tests did not reveal any problems, and we have received confirmation from multiple customers that all previously impacted functionalities are fully operational again.
Please continue to monitor and update your ticket if you still experience any issues.
INVESTIGATING
11 days ago - at 02/26/2026 01:54PM
If you experience any issues related to this incident again, we kindly ask you to open a new ticket and include an example.
INVESTIGATING
11 days ago - at 02/26/2026 01:47PM
We have received additional reports of the issue recurring. We are actively investigating this together with our vendor as a high priority.
MONITORING
11 days ago - at 02/26/2026 11:09AM
A fix has been implemented for the issue impacting the ability to log in to the OCC Cloud environment, and we are monitoring the results.
Please retry logging in on Touchpoint.
IDENTIFIED
11 days ago - at 02/26/2026 10:58AM
Our vendor has identified the issue impacting the ability to log in to the OCC Cloud environment.
A fix is currently being implemented. We will share the next update as soon as possible.
INVESTIGATING
11 days ago - at 02/26/2026 10:27AM
We are currently investigating an issue affecting the ability to log in to the OCC Cloud environment, including Touchpoint.
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