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Outage in XTIUM

PeterConnects Receptionist login fails

Resolved Major
April 15, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue impacting the PeterConnects Receptionist application. Users attempting to sign in get an error message saying: PCAUTH0001: An unknown error occurred. We are currently investigating with the highest priority and will provide further updates in due course. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu
Components affected
XTIUM OBT - Peter Connects

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/15/2026 11:50AM

This incident has been resolved.

MONITORING 4 days ago - at 04/15/2026 11:01AM

We have been informed that the login issue should now be resolved. Could you please test this and confirm via your ticket in the Self Service Portal that the issue has been resolved?

INVESTIGATING 4 days ago - at 04/15/2026 10:41AM

We are aware of an issue impacting the PeterConnects Receptionist application. Users attempting to sign in get an error message saying: PCAUTH0001: An unknown error occurred.

We are currently investigating with the highest priority and will provide further updates in due course.

If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu

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