Outage in XTIUM
Servicenumbers unreachable and call handling issues
Resolved MajorIncident Report
XTIUM is aware of an issue impacting OCC Cloud service number reachability and call handling issues in Touchpoint. We are currently investigating with the highest priority and will provide further updates as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/29/2025 05:21PM
This incident has been resolved.
MONITORING
4 months ago - at 10/29/2025 11:35AM
Our monitoring indicates that the service has been restored and operations are back to normal. We will continue to monitor the situation.
Agents should set their ACD status to Available to handle incoming calls, if they haven’t already done so.
INVESTIGATING
4 months ago - at 10/29/2025 10:56AM
We have identified that the issue from earlier this morning has started recurring. Our vendor is currently looking into the issue.
MONITORING
4 months ago - at 10/29/2025 09:26AM
The issue appears to be resolved, and we are currently monitoring the outcome. Please let the agents set their ACD status to Available in order to handle incoming calls.
INVESTIGATING
4 months ago - at 10/29/2025 09:00AM
We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.
INVESTIGATING
4 months ago - at 10/29/2025 08:40AM
XTIUM is aware of an issue impacting OCC Cloud service number reachability and call handling issues in Touchpoint. We are currently investigating with the highest priority and will provide further updates as soon as possible.
Latest XTIUM outages
Incident – Calls May Be Disconnecting - 22 days ago
Degraded Voice Services – BroadSoft Platform Receptionist/Callcenter application - about 1 month ago
Unable to handle calls or getting logged out - 3 months ago
Webex Sign-In failing - 3 months ago
IVR and inbound call handling - 3 months ago
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