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We have received confirmation from our customers that all impacted functionalities have been restored to their operational state.
We will therefore proceed to close this incident as resolved.
Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.
In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.
We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.
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