Outage in XTIUM
Unable to handle calls or getting logged out
Resolved MajorIncident Report
We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 12/01/2025 12:39PM
We have received confirmation from our customers that all impacted functionalities have been restored to their operational state.
We will therefore proceed to close this incident as resolved.
INVESTIGATING
3 months ago - at 12/01/2025 11:49AM
Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.
INVESTIGATING
3 months ago - at 12/01/2025 11:13AM
In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.
INVESTIGATING
3 months ago - at 12/01/2025 10:58AM
We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.
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