Outage in XTIUM
OCC Cloud - Touchpoint Login Failure
Resolved MajorIncident Report
We are aware of an issue impacting OCC Cloud clients getting logged out and are unable to log in to the Touchpoint application. We are investigating this with the highest priority and will share further updates as soon as they become available.
If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/08/2025 04:56PM
We have concluded our monitoring and can confirm that all systems are functioning as expected.
We appreciate your patience while we worked to fully restore service.
MONITORING
5 months ago - at 09/08/2025 03:34PM
A fix has been implemented for the issue affecting user logins, which should now be resolved. The login duration is expected to be back to normal.
We will continue to monitor the situation. If you are still experiencing the issue, please update your ticket or contact the XTIUM Client Support team.
MONITORING
5 months ago - at 09/08/2025 03:04PM
We are seeing improvements and advise users to try logging in to Touchpoint again. Please note that the login process may take longer than usual.
INVESTIGATING
5 months ago - at 09/08/2025 01:42PM
We are aware of an issue impacting OCC Cloud clients getting logged out and are unable to log in to the Touchpoint application. We are investigating this with the highest priority and will share further updates as soon as they become available.
If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/
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