Outage in Yext

Outage of Customer Portal in Sandbox

Resolved Major

April 11, 2024 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.

Components affected

Yext Sandbox

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/12/2024 12:47AM

This incident has been resolved.

MONITORING almost 2 years ago - at 04/11/2024 11:39PM

We have restored service to the Customer Portal in Sandbox and we will continue to monitor the results.

IDENTIFIED almost 2 years ago - at 04/11/2024 10:50PM

We have restored some of the underlying systems causing the outage and are continuing to work on restoring the remainder.

IDENTIFIED almost 2 years ago - at 04/11/2024 09:38PM

We are continuing to work on restoring service in Sandbox.

IDENTIFIED almost 2 years ago - at 04/11/2024 08:36PM

We are continuing to work on a fix for this issue. Some parts of the Customer Portal may be available sporadically while we work through the fix.

IDENTIFIED almost 2 years ago - at 04/11/2024 07:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 04/11/2024 05:50PM

We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.

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