Outage in Yext

Outage of Customer Portal in Sandbox

Resolved Major
April 11, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.
Components affected
Yext Sandbox
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/12/2024 12:47AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/11/2024 11:39PM

We have restored service to the Customer Portal in Sandbox and we will continue to monitor the results.

IDENTIFIED over 1 year ago - at 04/11/2024 10:50PM

We have restored some of the underlying systems causing the outage and are continuing to work on restoring the remainder.

IDENTIFIED over 1 year ago - at 04/11/2024 09:38PM

We are continuing to work on restoring service in Sandbox.

IDENTIFIED over 1 year ago - at 04/11/2024 08:36PM

We are continuing to work on a fix for this issue. Some parts of the Customer Portal may be available sporadically while we work through the fix.

IDENTIFIED over 1 year ago - at 04/11/2024 07:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 04/11/2024 05:50PM

We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.

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