Outage in Yext

Widespread Portal Slowness for EU Accounts

Resolved Major

June 12, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating reports of slowness across our entire portal for all accounts using our EU data center.

Components affected

Yext Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/12/2024 10:54PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/12/2024 08:49PM

We have identified the cause of the errors and have implemented a fix. According to our telemetry, all services should be working as expected in our EU data center.

We will continue to monitor our systems for a while and report if any regressions occur.

INVESTIGATING over 1 year ago - at 06/12/2024 07:40PM

Our telemetry is reporting the portal for EU accounts is now totally down. We are working to restore access to the portal.

INVESTIGATING over 1 year ago - at 06/12/2024 07:26PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/12/2024 06:02PM

We are currently investigating reports of slowness across our entire portal for all accounts using our EU data center.

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