Outage in Yext

Pages sites timezone calculation errors due to out of date pages component

Resolved Minor
December 23, 2024 - Started 2 months ago - Lasted 16 days
Official incident page

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Outage Details

Sites using an outdated pages component may incorrectly calculate store holiday hours. This issue only affects customers viewing the page from a different time zone than the store's location. For users in the same time zone as the location, the open status and holiday hours will be correct. To resolve this, update your site to use the HoursStatus component from @yext/pages-components instead of @yext/sites-react-components.
Components affected
Yext Pages Serving
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/08/2025 04:31PM

This issue has been resolved. Please contact your CSM or implementation team if you are continuing to see issues with your holiday hours populating correctly in Pages.

INVESTIGATING 2 months ago - at 12/23/2024 10:03PM

Sites using an outdated pages component may incorrectly calculate store holiday hours. This issue only affects customers viewing the page from a different time zone than the store's location. For users in the same time zone as the location, the open status and holiday hours will be correct.

To resolve this, update your site to use the HoursStatus component from @yext/pages-components instead of @yext/sites-react-components.

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