Outage in Yext

Increased error rate in Portal and Management API

Resolved Major

August 07, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating reports of an increased error rate in the customer portal and management API.

Components affected

Yext Customer Portal Yext Platform API (Knowledge and Administrative)

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/07/2025 08:25PM

This incident has been resolved.

MONITORING 6 months ago - at 08/07/2025 07:11PM

APIs are fully operational and we are monitoring.

INVESTIGATING 6 months ago - at 08/07/2025 05:28PM

Customer Portal is fully operational now. We are still investigating some issues with v2 APIs.

INVESTIGATING 6 months ago - at 08/07/2025 05:10PM

We are currently investigating reports of an increased error rate in the customer portal and management API.

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