Outage in Yext

Listings stuck in Processing

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system. We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.
Components affected
Yext Knowledge Network

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/01/2025 01:37AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/30/2025 09:54PM

We have cleaned up the affected listings and ensured that anything incorrectly stuck in a Processing state is now synced to the publisher network.

We will keep an eye on the system for any regressions.

IDENTIFIED about 1 month ago - at 09/30/2025 08:30PM

We are continuing to work on syncing all the affected listings.

IDENTIFIED about 1 month ago - at 09/30/2025 07:21PM

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system.

We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.

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