Outage in Yext

Listings stuck in Processing

Resolved Minor

September 30, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system. We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.

Components affected

Yext Knowledge Network

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/01/2025 01:37AM

This incident has been resolved.

MONITORING 4 months ago - at 09/30/2025 09:54PM

We have cleaned up the affected listings and ensured that anything incorrectly stuck in a Processing state is now synced to the publisher network.

We will keep an eye on the system for any regressions.

IDENTIFIED 4 months ago - at 09/30/2025 08:30PM

We are continuing to work on syncing all the affected listings.

IDENTIFIED 4 months ago - at 09/30/2025 07:21PM

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system.

We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.

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