Outage in Yext

Listings stuck in Processing

Resolved Minor
September 30, 2025 - Started 12 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system. We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.
Components affected
Yext Knowledge Network
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/01/2025 01:37AM

This incident has been resolved.

MONITORING 12 days ago - at 09/30/2025 09:54PM

We have cleaned up the affected listings and ensured that anything incorrectly stuck in a Processing state is now synced to the publisher network.

We will keep an eye on the system for any regressions.

IDENTIFIED 12 days ago - at 09/30/2025 08:30PM

We are continuing to work on syncing all the affected listings.

IDENTIFIED 12 days ago - at 09/30/2025 07:21PM

Some number of Yext listings for new customers are stuck in the Processing state for longer than expected due to a problem in the system.

We have identified the root cause, and are working through getting those listings delivered to our publishers as soon as possible.

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