Outage in Yext

Search Experiences Degraded

Resolved Minor
November 14, 2025 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a connection issue between our Search serving systems and our more advanced search models. This connection issue is leading to a degradation in search result accuracy (results are being returned in a less than optimal order, but are still returning). Search indexing is also delayed as a result of this issue.
Components affected
Yext Answers Serving

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 11/14/2025 09:01PM

This incident has been resolved.

MONITORING 6 days ago - at 11/14/2025 06:32PM

We have deployed a fix and are monitoring for regression

IDENTIFIED 6 days ago - at 11/14/2025 05:19PM

We have identified the issue and are working on a fix.

INVESTIGATING 6 days ago - at 11/14/2025 04:34PM

We are investigating a connection issue between our Search serving systems and our more advanced search models. This connection issue is leading to a degradation in search result accuracy (results are being returned in a less than optimal order, but are still returning).

Search indexing is also delayed as a result of this issue.

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