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Outage in Yoti

INC-3723 (P1 - High Priority)

Resolved Major
May 10, 2026 - Started 15 days ago - Lasted 2 days
Official incident page

Incident Report

We are experiencing issues with all our services.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 05/12/2026 03:54PM

All Yoti services have been restored to normal operation. The recent disruption caused by a targeted DDoS attack was resolved through the implementation of enhanced network security and traffic filtering.

Our systems are now operating under reinforced protection to ensure continued availability.

MONITORING 13 days ago - at 05/12/2026 10:10AM

We are pleased to report that all services are currently returning to normal operational levels. Our technical teams have successfully identified and implemented a permanent fix; as a result, core functionality has been restored across our entire product suite.

Whilst systems are stable, we are entering a period of extended monitoring. We will be closely tracking all products and user sessions to ensure that performance remains consistent under full load.

We intend to officially mark this incident as Resolved once we are confident in the long-term stability of the environment.

Should you experience any performance issues, please reach out to our Customer Support Team.
We appreciate your patience whilst we worked to restore your service.

MONITORING 13 days ago - at 05/12/2026 07:04AM

Pleased to update that the measures taken have now significantly improved access to Yoti services and we are now actively monitoring the situation.

MONITORING 13 days ago - at 05/12/2026 06:31AM

Pleased to update that the measures taken have now significantly improved access to Yoti services and we are now actively monitoring the situation.

MONITORING 13 days ago - at 05/12/2026 05:47AM

We have fixed the Digital ID,Identity verification,Age verification,Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls, Credentials services. Our engineers will monitor the situation until we declare the incident resolved.

IDENTIFIED 13 days ago - at 05/12/2026 05:00AM

We have now made significant progress in restoring operational service across the Yoti platform.
We are continuing to work on an additional fix and will update shortly.

IDENTIFIED 13 days ago - at 05/12/2026 04:30AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 04:00AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 03:30AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 03:00AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 02:30AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 02:00AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 01:30AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 01:00AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 12:30AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/12/2026 12:04AM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information.  While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 11:26PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 10:54PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information.  While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 10:24PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 10:08PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 09:24PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information.  While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 08:54PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 08:25PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 07:54PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 07:24PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information.  While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 06:53PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 06:23PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 05:53PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

IDENTIFIED 14 days ago - at 05/11/2026 05:22PM

A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. We would like to assure all our customers that this is a Denial of Service attack and all customer data remains secure.

IDENTIFIED 14 days ago - at 05/11/2026 04:55PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 04:26PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 03:56PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 03:26PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 02:56PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 02:26PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 01:56PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 01:26PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 12:56PM

We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 12:26PM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 11:56AM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 11:26AM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 10:56AM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 10:10AM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page.

IDENTIFIED 14 days ago - at 05/11/2026 09:40AM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page

IDENTIFIED 14 days ago - at 05/11/2026 09:07AM

Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform.

Our security and engineering teams responded immediately and are working to restore all services.

We continue to monitor closely and will keep you informed of any further developments on this page

IDENTIFIED 14 days ago - at 05/11/2026 08:40AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 08:10AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 07:39AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 07:10AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 06:40AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 06:11AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 05:40AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 05:10AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 04:40AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 14 days ago - at 05/11/2026 04:10AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 15 days ago - at 05/11/2026 03:40AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 15 days ago - at 05/11/2026 03:10AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 15 days ago - at 05/11/2026 02:40AM

We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

IDENTIFIED 15 days ago - at 05/11/2026 02:14AM

Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.

IDENTIFIED 15 days ago - at 05/11/2026 01:19AM

Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.

IDENTIFIED 15 days ago - at 05/11/2026 12:49AM

Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.

IDENTIFIED 15 days ago - at 05/11/2026 12:20AM

Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.

INVESTIGATING 15 days ago - at 05/11/2026 12:11AM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 11:41PM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 11:15PM

We are experiencing issues with all our services.

INVESTIGATING 15 days ago - at 05/10/2026 10:43PM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 10:14PM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 09:42PM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 09:11PM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 08:41PM

we are still experiencing issues with all Yoti services.

INVESTIGATING 15 days ago - at 05/10/2026 08:12PM

We are experiencing issues with all our services.

Latest Yoti outages

High volume of requests - 13 days ago
INC-3704(P1 - High Priority) - about 1 month ago
INC-3674 (P1 - High Priority) - about 2 months ago

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