Outage in Yoti
INC-3846 (P1 - High Priority)
Resolved MajorIncident Report
Summary AI Generated
Yoti's Age Verification service experienced intermittent performance degradation and downtime lasting approximately 3.8 hours on September 19, 2026. The root cause was identified during the incident, and engineers worked to deploy a fix before fully restoring the service. All systems were confirmed stable and fully operational by 14:07 UTC.
We are currently investigating an issue affecting the Age verification service. Some customers may experience intermittent performance or downtime.
Components affected
Yoti Age verificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/19/2026 02:07PM
The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
IDENTIFIED
5 days ago - at 09/19/2026 01:34PM
The fix is currently in progress for the Age Verification service. Our team is actively working to restore full functionality, and we will provide another update in 60 minutes.
IDENTIFIED
5 days ago - at 09/19/2026 12:34PM
We are continuing to troubleshoot the issue with the Age verification service. Our team is continuing to work on a fix for this issue, and we will provide another update in 60 minutes.
IDENTIFIED
5 days ago - at 09/19/2026 12:10PM
We are still continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 09/19/2026 11:38AM
We are still continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 09/19/2026 11:07AM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 09/19/2026 10:37AM
We have identified the root cause of the issues affecting the Age verification service. Our team is actively working on a fix to restore full functionality as quickly as possible.
INVESTIGATING
5 days ago - at 09/19/2026 10:18AM
We are currently investigating an issue affecting the Age verification service. Some customers may experience intermittent performance or downtime.
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