Outage in Yoti
INC-3843 (P2 - Medium Priority)
Resolved MinorIncident Report
Summary AI Generated
Yoti's Identity Verification and Age Estimation services experienced intermittent performance degradation and downtime for approximately 6.9 hours on September 15, 2026. Engineers identified the root cause and deployed a fix, which was fully propagated and confirmed stable by 09:19 UTC. All affected services are now fully operational.
We are currently investigating an issue affecting the Identity verification & Age estimation service. Some customers may experience intermittent performance or downtime.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/15/2026 09:19AM
The Identity verification & Age estimation service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
MONITORING
9 days ago - at 09/15/2026 09:00AM
Our engineers have rolled out a fix for the Identity verification & Age estimation service, which is currently propagating. We are already observing initial signs of recovery, and our team will continue to monitor system stability closely before resolving the incident
MONITORING
9 days ago - at 09/15/2026 04:57AM
Our engineers have rolled out a fix for the Identity verification & Age estimation service, which is currently propagating. We are already observing initial signs of recovery, and our team will continue to monitor system stability closely before officially resolving the incident.
IDENTIFIED
9 days ago - at 09/15/2026 04:57AM
We have identified the root cause of the issues affecting the Identity verification & Age estimation service. Our team is actively working on a fix to restore full functionality as quickly as possible.
INVESTIGATING
9 days ago - at 09/15/2026 04:01AM
We are continuing to troubleshoot the issue with the Identity verification & Age estimation service. Our team is exploring several potential causes, and we will provide another update in 60 minutes.
INVESTIGATING
9 days ago - at 09/15/2026 03:01AM
We are continuing to troubleshoot the issue with the Identity verification & Age estimation service. Our team is exploring several potential causes, and we will provide another update in 60 minutes.
INVESTIGATING
9 days ago - at 09/15/2026 02:26AM
We are currently investigating an issue affecting the Identity verification & Age estimation service. Some customers may experience intermittent performance or downtime.
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