Outage in Yoti
INC-3854 (P2 - Medium priority)
Resolved MinorIncident Report
Summary AI Generated
On September 24, 2026, Yoti's Digital ID and Identity Verification services experienced a 24-minute outage caused by a third-party partner issue, resulting in 5xx errors for customers attempting to complete Right to Work (RTW) or DBS checks. The incident was identified, a fix was implemented, and recovery signs were observed before the services were confirmed fully operational and stable.
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/24/2026 02:26PM
The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
MONITORING
1 day ago - at 09/24/2026 02:24PM
A fix has been implemented for the Digital ID and IDV service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.
IDENTIFIED
1 day ago - at 09/24/2026 02:18PM
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
IDENTIFIED
1 day ago - at 09/24/2026 02:13PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 09/24/2026 02:07PM
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
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