A third-party service provider issue disrupted CPF checks on Yoti's Age Verification Service, causing errors for customers in Brazil. The incident lasted approximately 2.5 hours before being fully resolved, after which Brazilian users could complete age verification without errors.
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The issue with our third-party service provider affecting CPF checks has been resolved, customers in Brazil should no longer experience errors when using the Age Verification Service.
We are currently tracking an issue with a third-party service provider affecting CPF checks. As a result, some customers in Brazil may encounter errors whilst using the Age Verification Service.
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