Global Outage due to AWS

We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels.

While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete.

Thank you again for your patience and understanding as we work through this.

We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels.

While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete.

Thank you again for your patience and understanding as we work through this.

We are currently experiencing service disruptions across several features due to an ongoing AWS outage. Our engineering teams are actively working with AWS to restore full functionality.

Impacted Features:

Referrals & Points: Users may be unable to redeem points or complete referrals.

Reviews & UGC: You may experience latency or intermittent behavior when accessing the following services:

Email Template Editor
Landing Page Template Editor
Yotpo Shopify Embedded App
Reviews Home Page
Analytics Dashboard
Post-Purchase Emails: Delays in sending due to backlog.
Review Requests Dashboard: May display stale or outdated data.

We will provide further updates as new information becomes available.

Thank you for your continued patience and understanding.

Quick Update:

Due to the ongoing delay with AWS services, both our Referrals and Points features are currently down.

As a result, users may not be able to redeem points or complete referrals successfully at this time. Our team is actively monitoring the situation and working with AWS to get this resolved as quickly as possible.

We will keep you update as soon as we have further information or an ETA on resolution.
Thank you for your patience and understanding.

Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.

As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.

We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.