Outage in Yotpo Loyalty & Referrals
Some users may experience login issues and be redirected to an error page
Resolved MajorIncident Report
Summary AI Generated
Yotpo Loyalty & Referrals experienced a major incident where users were unable to login to their accounts and were redirected to an error page. The issue lasted 1.9 hours from April 8, 2026 22:04 to 23:40 UTC, preventing users from accessing their Yotpo accounts. The root cause was identified and a fix was implemented, with the service restored to normal operation after monitoring confirmed the resolution was successful.
We are currently investigating an issue affecting users that are unable to login into their Yotpo account.
At the moment, we are working on resolving the issue as soon as possible.
We apologize for the temporary inconvenience. More details to follow in the next status update.
The Yotpo Support Team
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/08/2026 11:57PM
Overall Description of the Issue and Affected Services:
Users experience login issues and is redirected to an error page.
Start Time:
Apr 08, 2026 - 22:04 (UTC).
End Time:
Apr 08, 2026 - 23:40 (UTC).
Business Impact:
We are currently investigating an issue affecting users that are unable to login into their Yotpo account.
At the moment, we are working on resolving the issue as soon as possible.
We apologize for the temporary inconvenience. More details to follow in the next status update.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team.
MONITORING
2 days ago - at 04/08/2026 11:38PM
The fix has been successfully implemented, and we are actively monitoring the results.
IDENTIFIED
2 days ago - at 04/08/2026 11:30PM
The root cause has been identified, and our team is currently working on implementing a fix.
INVESTIGATING
2 days ago - at 04/08/2026 10:04PM
We are currently investigating an issue affecting users that are unable to login into their Yotpo account.
At the moment, we are working on resolving the issue as soon as possible.
We apologize for the temporary inconvenience. More details to follow in the next status update.
The Yotpo Support Team
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