Outage in Yotpo Loyalty & Referrals

Yotpo Service Disruption notice

Resolved Major

March 18, 2026 - Started 2 days ago - Lasted 41 minutes
Official incident page

Incident Report

Summary AI Generated

Yotpo Loyalty & Referrals experienced a major service disruption that prevented customers from redeeming loyalty points through the Point Redemption service. The incident lasted 41 minutes and was fully resolved, with point redemptions restored to normal functionality.

We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/18/2026 12:42PM

The incident has been fully resolved, and redemptions are now working as expected

MONITORING 2 days ago - at 03/18/2026 12:39PM

The incident has been fully resolved, and redemptions are now working as expected

INVESTIGATING 2 days ago - at 03/18/2026 12:02PM

We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points.

At the moment, we are working on resolving the issue as soon as possible.

We apologize for the temporary inconvenience. More details to follow in the next status update

The Yotpo Support Team

Latest Yotpo Loyalty & Referrals outages

Switching between stores might not be available. - 3 days ago

Yotpo admin may not be loading properly (Moderation, General settings, etc.) - 8 days ago

Delay with processing orders - 9 days ago

Access to the Review requests dashboard might currently not be available. - about 1 month ago

Yotpo L&R – Intermittent Degradation in Point Redemption for Shopify - 2 months ago

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