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This incident has been resolved.
We are continuing to investigate this issue.
Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile).
Start Time:
2025-11-19 19:00:00 UTC
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
As a workaround, please reach out to support so they can manually adjust the points.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
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