Outage in Yotpo Loyalty & Referrals

Yotpo L&R - API Degradation

Resolved Minor
November 20, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing degraded performance with our APIs. Our R&D team is investigating. We will share an update as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 11/20/2025 06:56PM

This is now resolved. All affected services are now operating normally.

Thank you for your patience.

IDENTIFIED 6 days ago - at 11/20/2025 06:36PM

Our R&D team has identified the root cause of the issue and is currently deploying a fix.

At this time, the degradation may result in the following:
1. Lists & Segments: The page may appear empty when accessed
2. Referrals: Shoppers may not receive referral shares
3. Redemptions: Customers may not be able to redeem their points

We will provide further updates as the fix progresses.

We apologize for the inconvenience.

INVESTIGATING 7 days ago - at 11/20/2025 05:25PM

We are currently experiencing degraded performance with our APIs. Our R&D team is investigating.

We will share an update as soon as we have more information to share.

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