Outage in Yotpo Loyalty & Referrals

Loyalty Order & Points Processing Delays

Resolved Minor
December 20, 2025 - Started about 8 hours ago - Lasted about 1 hour
Official incident page

Incident Report

The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 12/20/2025 07:41PM

The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.

MONITORING about 8 hours ago - at 12/20/2025 06:19PM

The issue impacting loyalty processing has stabilized and systems are currently operating as expected.

There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically.

Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

Latest Yotpo Loyalty & Referrals outages

Yotpo L&R - API Degradation - about 1 month ago
Yotpo L&R - Merchants cannot manually adjust the points of the customers - about 1 month ago
Reviews main widget v2/v3 is not displaying on-site - about 1 month ago
Yotpo Loyalty Admin inaccessible - about 1 month ago
Yotpo Service Degradation - 2 months ago

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