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Outage in Yotpo Loyalty & Referrals

Loyalty Order & Points Processing Delays

Resolved Minor
December 20, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/20/2025 07:41PM

The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.

MONITORING 4 months ago - at 12/20/2025 06:19PM

The issue impacting loyalty processing has stabilized and systems are currently operating as expected.

There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically.

Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

Latest Yotpo Loyalty & Referrals outages

Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”) - 1 day ago
Customers tab on the Loyalty admin does not show any data - 10 days ago
Some users may experience login issues and be redirected to an error page - 16 days ago
Yotpo Service Disruption notice - about 1 month ago
Switching between stores might not be available. - about 1 month ago

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