YSoft SAFEQ Cloud Outage History

YSoft SAFEQ Cloud experienced an email delivery issue in their DE datacenter where outbound emails using the default messaging configuration were delayed or undelivered for 20 minutes. The incident affected customers on OTC clusters using the default messaging service, while customers with custom SMTP servers or third-party email providers were unaffected. The engineering team investigated and resolved the issue.

YSoft SAFEQ Cloud experienced printing issues across all data centers due to version 2026.03.05.10 of the PC Client, with the problem appearing to stem from a security update that hardened TLS 1.3 and HTTP/2 protocols, causing connectivity problems in environments using SSL packet inspection tools. The incident affected users for approximately 149 hours, though widespread impact was not observed throughout most of the duration. The issue was resolved through a workaround of rolling back the PC Client to the previous version, which was confirmed effective by multiple field teams.

YSoft SAFEQ Cloud experienced degraded scan performance in the US datacenter for 58 minutes. The scanning functionality was impacted, causing reduced performance for users in that region. The service team implemented a fix and monitored the results to resolve the issue.

YSoft SAFEQ Cloud experienced a 2-hour incident affecting components in the EU Central Datacenter due to an ECS Traefik issue. The team identified and isolated the problem, then implemented corrective actions and a fix. The incident was resolved and moved to monitoring status after the fix was deployed.

A limited number of YSoft SAFEQ Cloud customers experienced error messages and issues with newly added printers not appearing after a recent auto-update of the PC client. The incident was resolved with an automatic fix that applies during the next printer/queue refresh or when users manually synchronize printers from the PC client menu. The resolution was implemented and monitored over approximately 16 hours.