Outage in Zai

Intermittent card payment issues

Resolved Minor
June 12, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently experiencing intermittent issues with an upstream provider, causing some card transactions to fail. We'll continue to investigate and monitor the situation, and will provide updates ASAP.
Components affected
Zai Cards
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/13/2024 01:29AM

Service has been restored, and cards APIs should be fully operational again.

Failed transactions may be retried, or please reach out to Zai support if any further assistance is required.

IDENTIFIED 4 months ago - at 06/12/2024 11:55PM

The issue has been identified, and the provider is working on a fix now.

INVESTIGATING 4 months ago - at 06/12/2024 11:20PM

We're currently experiencing intermittent issues with an upstream provider, causing some card transactions to fail.

We'll continue to investigate and monitor the situation, and will provide updates ASAP.

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