Outage in Zai

Virtual Accounts registration disruption

Resolved Major
November 21, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing connectivity issues with an upstream provider, impacting our ability to register new Virtual Accounts. The team are working on this on highest priority, and will advise as further information becomes available.
Components affected
Zai API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 03:52AM

Connectivity issues with upstream provider are now resolved.

MONITORING about 1 month ago - at 11/21/2024 03:15AM

We continue to experience connectivity issues - but the issue is reduced with only some requests now being impacted.

Reducing the severity of this incident as we continue to monitor.

INVESTIGATING about 1 month ago - at 11/21/2024 02:46AM

We are currently experiencing connectivity issues with an upstream provider, impacting our ability to register new Virtual Accounts.

The team are working on this on highest priority, and will advise as further information becomes available.

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