Outage in Zai

Direct Entry Batch and Settlement Processing Delays

Resolved Major
October 04, 2024 - Started 21 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We're currently experiencing issues with our Direct Entry batch processing. Delays in processing transactions are likely to occur.
Components affected
Zai Batch Zai Cards
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/04/2024 02:47PM

All services have now been restored.

Please reach out to Support with any issues or concerns.

IDENTIFIED 21 days ago - at 10/04/2024 07:39AM

The issue has been identified, and the team is working on a fix at the moment.

BPay payins are not impacted, although card settlements may be subject to some delay.

Further updates will be provided when possible.

INVESTIGATING 21 days ago - at 10/04/2024 12:38AM

We're currently experiencing issues with our Direct Entry batch processing. Delays in processing transactions are likely to occur.

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