Outage in Zai

BPay Payouts issue

Resolved Major
June 13, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

An issue has been identified with BPay payouts, causing requests to fail with a 424 error code. The source of the issue is unknown at the moment, however our teams are investigating as a matter of highest priority. Further updates will be posted ASAP.
Components affected
Zai API

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/14/2024 01:22AM

The incident is resolved, although investigations continue to understand the root cause.

MONITORING over 1 year ago - at 06/14/2024 01:00AM

Disruption looks to have occurred for less than an hour overnight, with normal operations subsequently resumed.

Our teams are continuing to investigate, and additional updates will be posted once the root cause is understood.

All APIs appear fully operational at the moment, however if you are experiencing any ongoing issues please reach out to Zai Customer Support for assistance.

INVESTIGATING over 1 year ago - at 06/14/2024 12:27AM

An issue has been identified with BPay payouts, causing requests to fail with a 424 error code.

The source of the issue is unknown at the moment, however our teams are investigating as a matter of highest priority.

Further updates will be posted ASAP.

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