Outage in Zapier

Password Reset Emails Not Being Sent

Resolved Minor
May 05, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

We've identified an issue where password reset emails are not being sent to users attempting to reset their passwords. Our team is currently working on a fix to resolve this problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to get this resolved. We will provide another update once the issue is fixed.
Components affected
Zapier Website
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/05/2025 10:26PM

This is now resolved.

You should be able to receive those emails from Zapier going forward. Also, we are currently going through and reprocessing emails that we not able to get send out during that issue, we can ensure you get that information.

Thanks again for your patience, and if you are still running into issues with email deliverability, please reach out to Zapier Support: https://zapier.com/app/get-help

MONITORING 1 day ago - at 05/05/2025 08:53PM

We have identified that this issue has affected more than just password reset emails, and is currently affecting multiple transactional email. This includes email address confirmation emails as well.

In addition, we have also implemented a fix to get these emails starting to send back out, and are monitoring the results.

Thanks again for your patience, and we'll provide any update here as soon as we can.

IDENTIFIED 1 day ago - at 05/05/2025 08:16PM

We've identified an issue where password reset emails are not being sent to users attempting to reset their passwords. Our team is currently working on a fix to resolve this problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to get this resolved. We will provide another update once the issue is fixed.

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