Outage in Zendesk
"Message Not Found" Errors in Messaging and Ticketing Systems
Resolved Major
April 08, 2026 - Started 23 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Zendesk experienced a major incident affecting their Chat component where users encountered "Message Not Found" errors in messaging and ticketing systems. The outage impacted chat functionality across the platform for 1.9 hours. The incident has been resolved and chat services are now operational.
Components affected
Zendesk ChatTrusted by 1,000+ teams
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