Outage in Zenfolio

Timeout Errors

Resolved Major
November 22, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We began receiving reports of timeout errors across Zenfolio and Zenfolio Classic sites around 12:30pm PT. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience.
Components affected
Zenfolio API Zenfolio Search Zenfolio Order Processing Zenfolio Login Zenfolio Order Processing Zenfolio Search Zenfolio Login
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/23/2023 12:59AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/22/2023 09:38PM

Our engineering team has been able to fix the issue and will continue to monitor the platform.

INVESTIGATING over 1 year ago - at 11/22/2023 09:29PM

Our teams continue to look into the issue with urgency. Only Zenfolio Classic accounts are affected.

INVESTIGATING over 1 year ago - at 11/22/2023 09:13PM

We began receiving reports of timeout errors across Zenfolio and Zenfolio Classic sites around 12:30pm PT. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience.

Latest Zenfolio outages

Disruption to Order Processing on Zenfolio Classic - about 1 month ago
Slow image generation for new uploads - about 2 months ago
Classic Service Interruption - about 2 months ago
NextZen Slowness - 2 months ago
Incident Notification (Classic) - Slow Uploads and Content Rendering Issues. - 2 months ago

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